Help centre
We keep it short. Answer, then action.
Everything below is how MotorLink actually works today. If you don’t see your question, email support@motorlink.co.ke — a human reads every message.
Buying a car
How do I know a dealer is legitimate?
Every dealer on MotorLink is onboarded manually. We verify trading premises, KRA PIN and ownership docs before a dealer can post a listing. Dealers that clear the checks carry a green Verified badge on their card and showroom.
How do I contact a dealer?
Open any listing and use the Contact dealer form, or tap Call / WhatsApp. Every conversation you start lands in your account inbox at /account/messages so nothing gets lost.
Open /account/messagesCan I see a car before I commit?
Yes. When you send a lead, tell the dealer you'd like a viewing or test drive. You can also request a pre-purchase inspection report from the listing page itself.
Do you offer financing?
We partner with licensed Kenyan lenders. Head to /finance to see live rate guidance and apply — we never share your data until you opt in.
Open /finance
Selling a car
Do I pay to list my car?
Private sellers list a single car for free on MotorLink. We only charge when you upgrade to featured placement or when a dealer handles the sale end-to-end.
How do I get a valuation?
Start at /sell/valuation — we use live Kenyan market data (not a global calculator) to price your car, and refresh the number monthly in your garage.
Open /sell/valuationHow does the dealer-handled sale work?
Upload your car, and a verified MotorLink dealer can take it on consignment, detail it, market it, and close the deal. You set a floor price — they handle everything else.
For dealers
How do I join MotorLink as a dealer?
Apply at /dealer — we manually vet every dealership. Once approved, your team gets access to the dealer console: inventory, leads, promotions, reviews, and reports.
Open /dealerWhat does it cost?
We have tiered plans for dealers of different sizes. Contact sales@motorlink.co.ke for pricing — we don't run surprise fees.
Account & safety
Can I delete my account?
Yes, permanently. Email support@motorlink.co.ke from the address on file and we'll remove your account within 30 days, as required by the Kenya Data Protection Act.
How do you protect my data?
We only hold what we need to run the platform. Read the full policy at /privacy — our DPO is reachable at support@motorlink.co.ke.
Open /privacyI think I've been scammed.
Stop paying immediately, keep every message, and email support@motorlink.co.ke with the listing URL. We'll investigate and, where warranted, remove the dealer and support you in reporting it.